Guidelines
on Returns
Return policies
1) In
case of receipt of product in damaged condition or, with the manufacturing
defect or a wrong item has been received, kindly login in your account at go to
order & request for return , within 48 hours of receipt of the item. After
your cancel request within 24 hours we will contact you.
2) After return confirmation your items will be picked up
through our logistic partner within 48 hours. if our logistic partner unable to
pick up item in your location then you must return through any courier service
to our billing address.
3) Always
mention the issues associated with a single order delivery or a package
delivery at the same time.
4) When
process Cancellation in order panel be very much specific while describing the
problem because all the returned items are thoroughly examined for defects and
other related issues.
5) In any
circumstances, the amount of the item will be refunded only and not the
shipping amount.
6) Do
return within 15 working days of confirmation from our end. Always return with
original packing & original condition (no altered, washed, worn and used
items). Always include a copy of the original invoice you received from
us.
7) The
garment or garments you return will be examined thoroughly without any delay
and it will be figured out what went wrong. Immediate actions will be taken
from our end and we will make sure to prevent such problems from
reoccurring.
8) Since
safe and secure delivery to you is always our responsibility, in the same way
sending back the items safe and secured becomes your responsibility. If any
unwanted damages happen in transit or the package doesn’t get delivered to us,
then we are sorry to say that we cannot help you.
9) Mark
the items as defective returns and not for sale by declaring a low value.
Cancel an Order
We will
try to send the products as soon as possible after you make the payment. If
courier service is available, then we will perform the task immediately. The
refund will take 7 to 10 working days to process, depending on our payment
gateway. If you want to cancel your order then email us at mychoicesareeshyd@gmail.com or
you can call us on +91 99590 67130 as soon as possible, else nothing can
be done from our end. If your Order is eligible for cancellation and is
cancelled, you will be paid the amount, by deducting 0% cancellation charges
from the total amount. The balance amount shall be refunded in the same mode as
your mode of payment (if you pay by credit card, you will be refunded the amount
to the same credit card).
Availability of products
We bring
to our customers only the latest and exclusive products, which is why our
customers love us. Most of our handloom products take 15-20 dedicated days to
make one piece of product. The production is very much unique and is one of its
kind pieces. In spite of our continuous aim to deliver the chosen products,
there may be times when we aren’t able to fulfil some of your needs because it
is not available at that time. These situations occur mainly when the products
are sold out or are out of stock. Then we request our customers to choose the
next best product. Even if the customers do not find an alternate choice, we
promptly refund the entire amount spent on the product along with the shipping
charges with absolutely no deductions.
Colour and Description Disclaimer:
We, mychoicesarees.com give our best to
present all the products on our website so that they seem to appear original
and not any over highlighted product. In spite of our great efforts to produce
products in their original colour, style and texture, there might be some
minimal variations from the actual one. Products with sequin and stone
decoration are ordered; it may often come off even with best and careful
handling, so you should be aware of the fact while placing such orders. Some of
the fabrics show the tendency to reflect textured effects as proof of their
authenticity. Such products should never be mistaken for a faulty one.
Handicraft, hand dyed, items will have certain minor differences. Please do
keep in mind that the excellent raw finish of handicrafts items should never be
compared with machine finished products because the raw finish is the ultimate
beauty of these handicrafts items. It is practically impossible for us to
produce exactly the same colors on a product as seen on the website from your
computer. A minor variation in the shade of colors that you select is
considered as a normal practice as the colour of the products show some
changing tendency in their shades if exposed to different light, weather,
monitor or camera used for taking these images. It’s awareness for our
customers so; we would like to request you to please keep these factors in mind
before placing your order.
Stitching Disclaimer:
We,
mychoicesarees.com provide the
stitching service as per the measurements mentioned by our customers in the
measurement form filled up by them, while placing the order. We request all our
customers to be extremely careful before submitting their measurements since we
will not stay responsible for any incorrect measurements submitted. It’s always
true that even if the customers get something custom tailored locally, at
times, multiple sessions of trials and alterations are needed before the exact
fit, and pattern & look can be achieved. We request our customers to
understand that, if you do not have facilities of local alterations, then you
can contact us whenever possible. In any such cases, until and unless the
defect is on our side, the cost required should be borne solely by the
customers.